[Update] Batman: Arkham Knight’s PC problems and the resulting repercussions have now spread to physical copies of the game. An employee for UK retailer Game has told Eurogamer that it is “not allowed to sell” the game as Warner Bros. has requested the retailer cease supplying the title while its problems are remedied.[Update ends]

After a string of reports about PC performance issues, Batman: Arkham Knight is being taken off the Steam store temporarily. The news was posted on Steam today by Gary Lake-Schaal, VP of Game Technology at Warner Bros. Interactive Entertainment. In it, he apologises for the performance issues being experienced by owners of the PC version of the game and states that future game sales will be suspended while they work out the problems. The same post was also made on the official Warner Bros. forums. GameSpot reached out to Warner Bros. who has confirmed the authenticity of the post.

The post opens with:

“We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall”

Players are also reminded that they can flag issues they are experiencing in the game with Warner Bros. customer support. Refunds can also be requested via Steam or at the retailer where the game was purchased.

Earlier today it was reported that the PC version of Batman: Arkham Knight was carrying a number of prominent bugs and glitches, especially for players who were using AMD graphics cards. Developer Rocksteady has released a statement in response to this, stating: “We’re aware that some users are reporting performance issues with the PC version of Batman: Arkham Knight. This is something that Rocksteady takes very seriously. We are working closely with our external PC development partner to make sure these issues get resolved as quickly as possible.”