Long-in-development PlayStation 4 horror game Until Dawn finally launched today, but its release isn’t going exactly to plan. Fans who preordered digital copies of the game are reporting that they can’t play.

Apparently, they are prompted with a message that reads: “128 days until available.” Clearly, that’s not right.

Now, Sony has confirmed that it’s on the case. A PlayStation Support representative writes in the Support forums that the company is looking into the problem. We’ll update this post as more details become available.

“Our store team is currently investigating the issue,” the representative said. “We’ll update the thread once we receive an update.”

Initially conceived as a PlayStation 3 game with PlayStation Move functionality, Until Dawn was re-revealed as a PS4 game in 2014. Although it’s frequently compared with Quantic Dream games like Heavy Rain, it was actually developed by Supermassive Games.

GameSpot’s Until Dawn review scored the game an 8/10. Below is an excerpt from critic Alexa Ray Corriea’s review of the game.

“The choices you make in Until Dawn have more far-reaching consequences than in most other survival horror games: the butterfly effect feature it so heavily relies on is highly effective, adding weight to seemingly innocuous choices and creating a game that feeds deeply into player paranoia of making the wrong choice. Couple this system with the game’s tongue-in-cheek exploitation of slasher film tropes–including over-the-top gore and flirty teenagers–and you have an enjoyable experience controlling your own ’80s horror film parody. Until Dawn is a thoughtful experiment in how far you can go with multilayered player-driven narrative games, and despite some ugly visuals, delivers an engaging experience where story and controls meld for powerful meaning.”