Customers who have pre-ordered the collector’s edition or Day One Edition of Metal Gear Solid V: The Phantom Pain may be disappointed to find that the packages’ download codes are absent. Brought to our attention via Reddit, users have reported that the PlayStation 4 collector’s editions of The Phantom Pain are missing the voucher codes, and that Konami will be contacting retailers so that they can send the codes out to customers via email. The Xbox One versions are reportedly unaffected.

GameSpot has reached out to Konami for comment; stay tuned for updates as they are received.

The collector’s edition codes unlock the following content:

• Snake Costume Pack (4 camouflage outfits for Snake)
• Cardboard Box Pack (3 cardboard boxes)
• Weapons Pack (4 guns, 4 ballistic shields)
• Venom Snake Emblem
• Metal Gear Online items (Metal Gear Rex Helmet, AM MRS-4 Gold, WU S. Pistol Gold)
• Metal Gear Online XP Boost

While the Day 1 edition codes unlock the following content:

• Adam-ska special revolver
• Silver personal ballistic shield
• Wetland cardboard box
• Blue urban fatigues outfit
• Metal Gear Online XP Boost

Metal Gear Solid V: The Phantom Pain will be released for PlayStation 4, Xbox One, PlayStation 3, Xbox 360, and PC on September 1. The open-world action stealth game was awarded the rare score of ten out of ten in GameSpot’s review, praised for its complex story, captivating world and characters, stealth gameplay, and rich open world. Check out the launch trailer for the story so far.