Three weeks out from PlayStation 4 racing game Driveclub‘s release on October 7, the game is still facing widespread server woes, with the free PlayStation Plus version nowhere to be seen. Developer Evolution Studios has frequently updated fans with status updates, but now PlayStation president of World Wide Studios, Shuhei Yoshida, has stepped in to speak to fans and apologize.

“Unfortunately, the road to launch has been a little rocky, and we are truly sorry that so many of you have not been able to enjoy everything that we had hoped Driveclub would deliver,” Yoshida wrote on Facebook.

“We have been listening to your feedback and realize that patience understandably is running out” — Shuhei Yoshida

Yoshida did not come bearing better news, however, as he explained that, although Evolution is working “around the clock” to fix the issues, the studio still has no estimate regarding when they will be resolved.

“We have been listening to your feedback and realize that patience understandably is running out,” Yoshida said. “Evo is working around the clock to close the gap, and we have deployed additional engineering resources to help resolve the remaining issues as soon as possible. Unfortunately, the time frames required to roll out the fully connected experience will be longer than anticipated and we do not have an exact time frame for when they will be resolved.”

Yoshida also addressed the long-awaited free PlayStation Plus version of Driveclub. Again, he did not have good news to share, explaining that this version of the racing game is on hold indefinitely.

“We are also very conscious that we have disappointed so many of you who were looking forward to playing the promised PS Plus Edition,” he said. “Our first priority is to provide you with the best possible experience while playing Driveclub. With the high volume of new players and additional server load the PS Plus Edition is anticipated to bring, we are currently not confident that we can guarantee the best online experience. Until we can ensure that everyone can enjoy the full social connected online experience, we will be postponing the release of the PS Plus Edition until further notice.”

“On behalf of WWS we are enormously grateful for your patience and we thank you for the continued support and encouragement,” he added. “Again, we sincerely apologize for the delay. We are committed to giving you the best racing experience on PS4–it’s taking a little longer than we hoped.

As a result of the issues, fans have asked for some form of compensation. Evolution has not ruled it out, though no further details about such a program have been announced.

For more on Driveclub, check out GameSpot’s review.

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