Update: As of 5:30 PT, Xbox online services are back online and running smoothly. No specific reason was given for the unexpected downtime.

The original story appears below.

If you’re having trouble getting online with your Xbox One, you’re not alone. Microsoft is reporting an issue with signing in to Xbox Live.

“Hey Xbox members, are you having issues signing in to Xbox Live? We are aware of this and are working hard to get it resolved ASAP!” reads an update posted on the Xbox Live status page at 1:23 PM PDT on October 1. “Thank you for being patient in the meantime. We’ll post another update when more information becomes available.”

The same sentiment is shared in a tweet from the Xbox Support account. Neither offers a timetable for when the service will be back online, but we’ll keep an eye on the situation and report back with any new details.